Grane RX Implementing Verint Workforce Optimization to Enhance Customer Experience and Pharmacy Operations
Leading Pharmacy Services Company Deploys Verint Back-Office Operations Software to Create Enterprise Workforce Optimization Standards, Enhance Quality and Heighten Customer Experiences
MELVILLE, N.Y., October 15, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that Grane Rx, a leading long term care pharmacy and PACE Pharmacy services provider, is implementing Verint Workforce Optimization for Back-Office™—part of the company’s customer engagement optimization offering—to gain greater visibility into the effectiveness of its pharmacy operations. The solution, which includes robust workforce management, desktop and process analytics and performance management functionality, will help the organization identify opportunities for enterprise-wide workflow enhancements, coaching and productivity gains, and areas to help enhance the end customer experience.
Today, Grane Rx professionals serve nearly 5,000 patients in nursing homes, PACE programs, and personal care settings. With Verint’s back-office workforce optimization software, which Grane Rx selected in early 2014, the organization will gain visibility into training processes and workflow across its pharmacy operations, helping ensure standardization of policies and practices for both management and team members.
“The introduction of the Affordable Care Act and national push for quality healthcare has increased the level of direct customer engagement with our business. As a result, we have transitioned to a more customer-centric model that enables us to demonstrate high-quality assurance standards and reinforce to our customers that we’re taking their needs into consideration from both a product and service perspective. Pay for performance and achieving value-based purchasing goals will dominate our focus in the coming years,” says Bob Rowland, chief operating officer, Grane RX. “Verint’s software will help ensure a results-oriented operation by providing visibility into how workflow and training are handled across the organization. In turn, this supports and improves tactical decision-making, as well as helps differentiate our business from competitors.”
Taking a person-focused and technology-driven approach to quality, Grane RX has prioritized customer engagement and workforce optimization to help assure standardized work processes provide actionable information to its stakeholders and visibility into multiple workflow data points, dashboards and management systems.
With the software’s desktop and process analytics capabilities, Grane Rx will find hidden capacity and help improve quality and compliance by identifying deviations, as well as provide guidance and monitoring for process adherence. Using the knowledge, insights and data gained through the Verint solution, it also can monitor and improve throughput, accuracy and customer service using the software’s performance management scorecards and dashboards. By helping instill a culture of operational excellence based on role-specific performance metrics, Grane RX can tie metrics to corporate goals and roll up individual scores to teams, functions and the enterprise for targeted improvement efforts.
About Grane Rx
Grane Rx is the leading provider of long term care pharmacy solutions for nursing homes, PACE organizations and personal care homes across several states. Known for technological innovation and putting the needs of customers first, Grane Rx makes pharmacy simple. For more information visit our website www.granerx.com.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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